What’s the quality of the beef and other menu items? With inflation running rampant and driving up restaurant cost of goods, there still, in our opinion, needs to be a laser focus on presenting the best possible product to customers – even if it is an option at a higher price. We see so many […]
Recent Client Testimonial from Sun City Oro Valley, AZ
We always love hearing from our clients after finishing restaurant consulting projects. Access Point Hospitality Advisors recently completed a total assessment, reorganization, leadership placements, change ups and reengineered menus for The Views Restaurant and Golf Club at Sun City Oro Valley, AZ, leading to improved operations, new revenue streams, and less club subsidies going forward. […]
How Country Club and HOA Club Food & Beverage Can Actually Be Profitable
Check out our newest article in Hospitality Business Review. https://www.hospitalitybusinessreview.com/vp/-access-point-hospitality-advisors/how_country_clubs_and_hoa_club_food_&_beverage_can_actually_be_profitable/
Access Point Hospitality Advisors – Hospitality Business Magazine’s Top 2024 Consultants
https://www.hospitalitybusinessreview.com/access-point-hospitality-advisors
Restaurant, Hotel and Club Food & Beverage – An Annual Review Is A Must
For all operators, managers and owners, our hotel, club, and restaurant team recommend an annual operations and marketing review of all outlets. Take a look the presentation and let’s chat – 619-300-4495.
Tom Kelley – What’s With Late Restaurant Openings?
In planning an upcoming trip, to a resort destination, we wanted to explore some new and noteworthy restaurants and chefs, but found many are holding onto an antiquated very late opening schedule. The one thing the pandemic made us realize is that people’s schedules have dramatically changed. The days of dinners at 7 or 8pm […]
Always Inspiration From Business Writer Lolly Daskal
We always find inspiration from icons we’ve had the honor to work for and alongside, legends in the hospitality and general business community – and from our restaurant, hotel and supplier clients. We often get some grief for wanting to listen too much, but that’s ok, that’s how we make sure we fully understand situations […]
Leading Restaurant and Hotel Transformations, our Founder, Tom Kelley
Restaurant and hotel owners and operators are able to tap into Tom Kelley’s extensive experience building brands and concepts for restaurant and hotels nationwide. While we have an expert team of industry veterans ready to roll up their sleeves for first time, emerging, growing and expanding chefs, restaurants, hotel asset managers and owners, Tom leads […]
Our Founder, Tom Kelley – Are You Truly Extraordinary? Take a Hard Look at Your Online Restaurant Reviews.
How often do we see lines at restaurants (not just post Covid lockdowns!) or OpenTable https://www.opentable.com bookings completely filled — and great Trip Advisor http://www.tripadvisor.com reviews? If you aren’t seeing any of these, it’s time for a truly objective assessment of what you are doing well and not so well. Put the ego aside. No one is an […]
Restaurant Life After Covid – Planning Is Key
After the most challenging year ever for every independent and chain restaurant alike , hotels, B&Bs, and hospitality in general, coming into mid to late 2021 and beyond will take one main thing: planning. Covid restrictions were followed by some PPP loans to help – emphasis on help, not make full – but sales […]
After COVID Shutdowns Earn Trust and Don’t Forget to Refresh Your Business Plan
As Fort Lauderdale and Florida opens, time is now to not just emerge from restaurant shut downs, but to soar. That may sound pie-in-the-sky when so much is going on, but it’s a must to survive and to distance yourself from the competition. Post your protocols everywhere – Facebook, Google, your website. Guests want […]
Lean Restaurant & Hotel Consulting – Let’s Fix It!
There is an interesting story told by a management professor who was teaching a course in management at the graduate level in an Ivy League School. He asked the students, who were from various business with many years of management experience before attending graduate school, “How many of you know how to manage a […]
Tom Kelley: The (Tough to Admit) Experience Void When Opening A Restaurant
Think hiring a restaurant consultant is expensive? Try not hiring one. Wait, don’t! We mean, do! All too often stories abound, from San Diego to Miami, Los Angeles to Fort Lauderdale and everywhere in between, a year or so after padlocking the doors, telling of well-intentioned want-to-be restaurant owners trying to open a new concept […]
Grass Fed – The Emerging Restaurant Food Trend for 2018
More and more as we travel and interact with our restaurant consulting clients we are seeing a growing number of restaurant food products being offered in grass fed varieties. Beef and cheese are the big drivers in this category, but also yogurt, sausages, hot dogs are coming into use by innovative restaurants looking to score […]
Restaurant Consulting Group Firm Overview
Firm Overview What we stand for We live and breathe restaurant hospitality. It’s the first thing we sense in any food, lodging or retail establishment. Without a true passion and dedication to the craft, and it is a craft, guest satisfaction will never be met and guests will not be satisfied. Our entire group works […]
Innovate to Increase Restaurant Customers – Restaurant Marketing 101
It’s sad to experience a restaurant that has lost it’s “edge.” You know the places: lacking any culinary experimentation; relying on the same guests without offering anything new to new customers; not updating training or decor to stay current and look truly polished. With so many resources on the web these days, it’s not […]
Tom Kelley – Restaurant Owners – Let Your Chef Run the Kitchen
Often times owner ego gets in the way of truly efficient BOH functions. When you go to great lengths to hire a chef, get out of the way and let him or her actually run the BOH. Good chefs are hard to find. When you find someone who’s qualified and has a passion for […]
Why Are Hotel Restaurants Getting Better?
Quite simply, because they have to! Travelers, like many, are becoming either full-fledged foodies, or wanna-be foodies as we post endlessly on Instagram and Facebook. The never-ending list of food and chef TV shows grows weekly. Hotels have to update and keep competitive so as to not lose business to neighboring restaurants. Gone are the […]
Hospitality Guest Concern Recovery – Managers: Know What To Do
A common refrain from a hotel or restaurant manager when encountering a guest concern or service issue is: what can I do to make it better? That’s a monumental mistake. Restaurant and hotel line managers should already know how to handle guest concerns, even, if needed, running through different scenarios with management (and ownership in […]
Tom Kelley – December & January – Best Time for an Annual Operations Review for Restaurants & Hospitality
While business usually increase over the holidays, that “extra cash” can be put to good use in investing in an annual operations review – looking at what worked and what didn’t in 2015. Every business needs an objective review to map out strengths and weaknesses. More info on operations reviews Reviews should include: Look […]
